Terms & conditions

General Terms and Conditions of the Online Store (e-shop)

Article I.
Definition of Terms

1. The operator of the website (e-shop) is Active Point s.r.o., with its registered office at Tatranská Lomnica 131, 059 60 Vysoké Tatry.
2. The seller is Active Point s.r.o., with its registered office at Tatranská Lomnica 131, 059 60 Vysoké Tatry.
3. The supplier of the goods and services offered in the e-shop www.norwayshop.sk is Active Point s.r.o., with its registered office at Tatranská Lomnica 131, 059 60 Vysoké Tatry.
4. The buyer is any visitor to the e-shop who has created a binding order through the e-shop. For the purposes of the law, especially Act No. 102/2014 Coll., the consumer is understood as a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business activity, employment, or profession.
5. The e-shop is a computer system located on the internet network with public access, enabling the ordering of goods and services remotely through electronic devices.
6. Goods or services are all products published on the e-shop's pages that can be ordered (have a listed price, and the price is not zero).
7. The buyer fully acknowledges electronic communication, primarily through the e-shop, email communication, as well as phone communication, provided it is undisputed that the seller is communicating with the buyer or an authorized person.
8. For relations between the seller and the buyer that arise other than through electronic devices remotely and are not related to the provision of information society services, these general terms and conditions apply only to the extent necessary to comply with legal regulations and logical arrangement of matters unless otherwise agreed.

Article II.
Price

1. All prices listed for goods and services are final, including 23% VAT.
2. The buyer acknowledges that if they order goods at a price published by mistake due to a technical error or an error in the internal information system of Norwayshop, Norwayshop (Active Point s.r.o.) is entitled to withdraw from the purchase agreement, even after the buyer has received an email confirming the order. In such cases, Norwayshop (Active Point s.r.o.) will inform the buyer of this fact either by phone or email.
   Examples of situations where the price might have been incorrectly published include:

• The price of the goods is obviously incorrect (e.g., a wrong exchange rate calculation, etc.).
• The price of the goods has one or more digits missing or additional digits.
• The discount on goods exceeds more than 50% without being part of an advertising or marketing campaign or a marked sale action, etc. In case of doubt, the buyer must contact Norwayshop to verify the accuracy of the price.

Article III.
Order

1. An order is created by confirming the ordering process in the e-shop by selecting goods or services by the buyer, completing the order form, and sending it to the seller. To process the order properly, the required information must be filled out, and the buyer must choose the method of delivery and payment for the ordered goods or services.
2. By sending the order, the buyer agrees with the price of the ordered goods and services. The order becomes binding for the buyer by sending it, thus acting as an offer to conclude a purchase agreement with the seller.
3. After sending the order, the buyer will automatically receive an informational email confirming that the order has been received by the seller for processing. This email is not a confirmation of the goods in accordance with paragraph 4 of this article.
4. The purchase contract is concluded upon confirmation of the order by the seller, which can only be modified or supplemented based on mutual agreement between the buyer and the seller unless otherwise stipulated by law or other legal regulations. The confirmation of the order by the seller is an electronic message sent to the buyer's email address or a short text message sent to the buyer's mobile phone number as provided in the order, confirming that the order is accepted.
5. If the seller is unable to fulfill the order or part of the order within the time limit for processing, despite making every reasonable effort, due to reasons such as the product is no longer manufactured, unavailable from the manufacturer or on the supplier's external warehouse, the manufacturer has made significant changes making the order impossible to fulfill, or due to force majeure, the seller may cancel the order and will notify the buyer by email. The seller also has the right to cancel the order if the buyer provided false or misleading information that cannot be verified, such as incorrect email, phone contact, or incorrect or non-existent address. If the buyer has made an advance payment, it will be refunded by the seller within 14 days.

Article IV.
Payment Terms

1. Goods and services in the e-shop can be paid by the following methods:

• Cash on delivery (pay directly to the courier upon receipt of the goods)
• Payment via the GP WebPay payment gateway
• Payment upon personal collection at the store
• Payment based on an advance invoice – in advance; goods will be shipped after receiving payment in our account
• Payment using a gift voucher/employee benefit voucher

A gift voucher represents a pre-paid amount of money that the buyer can use when making a purchase, based on the available balance of prepaid funds. The validity date of the voucher is specified on the voucher. The nominal value of the gift voucher can be agreed with the buyer. Additional fees for the payment methods are listed in Article VI of these general terms and conditions. The seller may offer the buyer the following discounts:

• Discount for registering in the e-shop
• Discount for repeat purchases
• Discount based on a one-time discount coupon

Discounts provided cannot be combined.

Article V.
Delivery Terms

1. The seller is obliged to send the goods to the buyer within 30 days of the order, unless otherwise agreed, or unless a longer delivery period is stated for the goods.
2. If the goods are in stock, they will be dispatched as soon as possible based on available capacity.
3. If the order contains multiple goods and services and some of them are out of stock, the buyer will be informed with the possibility of partial deliveries.
4. The invoice (tax document), user manual, and other documentation for the goods or services from the manufacturer will be sent to the customer along with the goods.
5. The place of fulfillment is considered the location to which the goods are delivered.
6. When picking up goods at Norway Shop locations, the goods are reserved for 3 working days, after which the seller has the right to cancel the order without informing the buyer.
7. The seller will deliver the goods to the buyer via:

• Courier company Packeta Slovakia s.r.o., Sliačska 1E, 831 02 Bratislava – Nové Mesto, or courier company Direct Parcel Distribution SK s.r.o., Pri letisku 5, 821 04 Bratislava – Ružinov
• Personal collection from the selected store - Personal pick-up reservation

Article VI.
Shipping Fees, Packaging, and Payment Methods

1. Shipping fees for other countries can be found in the section: Shipping Costs.
   For cash on delivery, a 1€ fee will be charged.
   For orders over 100€, no shipping charge is applied.
   The seller and buyer can agree on a different procedure for shipping goods or services and the related fees.
2. The seller may send goods that are immediately available to the buyer, and the remaining part of the order will be delivered later within the legal time frame, but the buyer will not incur any additional shipping fees beyond what was already included in the order.

Article VII.
Transfer of Ownership Rights

1. The ownership right transfers from the seller to the buyer when the goods are received from the seller or the carrier.

Article VIII.
Cancellation of the Purchase Agreement

1. The buyer has the right to cancel the order for goods or services within 24 hours of the conclusion of the purchase agreement without a cancellation fee for goods made to order, based on the specific consumer requirements or specially made for a particular consumer. To cancel, the buyer must contact the seller by phone at 0948 208 847 or via email at info@norwayshop.sk.
   
   
   

Article IX. Consumer's Right to Return Goods Without Providing a Reason and Consumer Information

1. Under the Consumer Protection Act no. 102/2014 Coll. on the protection of consumers in the sale of goods or provision of services based on contracts concluded remotely or outside the seller's business premises, and on the amendment and supplementation of certain laws (hereinafter referred to as the "Act"), according to the provisions of § 7 and following, the consumer has the right to withdraw from the purchase contract within 14 calendar days from the day of receipt of the goods, provided the seller has fulfilled their information obligations under this law. In other cases, § 2 or § 3 of the Act applies. If the subject of the purchase contract is the delivery of goods, the consumer has the right to withdraw from the contract even before the goods are delivered.
2. If the consumer wants to exercise this right, they must submit a written withdrawal from the purchase contract to the seller's contact address no later than the last day of the specified period during the seller's business hours or send the withdrawal via mail no later than the last day of the period to the address listed in the contacts. Alternatively, this right may also be exercised by submitting the withdrawal in a durable medium. The consumer must return or deliver the goods subject to withdrawal along with any documentation (e.g., the original invoice, manual, and other documentation received with the goods) no later than 14 days from the day of withdrawal (§10(1) of the Act). We recommend that customers make a copy of the invoice for their own use and send the goods by registered mail or as an insured shipment. You can use the following form to withdraw from the purchase contract: Withdrawal from the Purchase Contract.
3. Please do not send goods by cash on delivery. Such shipments will not be accepted.
4. The e-shop operator will refund the payment for the goods within 14 days from the day of receiving the withdrawal from the contract. However, the refund may not be made before the goods are returned or the consumer proves they have sent the goods back. In the case of a refund for shipping costs, the seller is only required to refund the costs of the least expensive shipping method offered.
5. The consumer bears the cost of returning and exchanging goods.
6. The right to withdraw from the contract does not apply to goods and services specified in § 7(6)(a) to (l) of Act no. 102/2014 Coll.
7. The consumer is responsible for any reduction in the value of the goods caused by their use beyond what is necessary to determine the nature, characteristics, and functioning of the goods.
8. The consumer's right to return goods does not apply to orders with personal collection at the store. In the case of personal pickup with payment upon receipt of the goods, no remote contract is concluded, and the seller is not obliged to accept the return of goods.
9. The buyer acknowledges that if gifts are provided with the goods, the gift agreement between the Seller and the Buyer is conditional on the fact that if the right to withdraw from the purchase contract is exercised within 14 days, the gift agreement will lose its effect, and the consumer must return the gifts received, including all benefits gained, along with the returned goods. If these gifts are not returned, their value will be considered as unjust enrichment. If the return of the subject of unjust enrichment is not possible, the Seller has the right to a monetary compensation equivalent to the usual price. In the case of withdrawal from the gift agreement, the purchase contract does not terminate, and the contracts are considered separately in this regard.

Article X. Rights and Obligations of Contracting Parties

1. The contracting parties are considered the seller and the buyer.
2. The buyer is obligated to:
   1. Take delivery of the ordered goods,
   2. Pay the agreed payment for the received goods to the seller,
   3. Check the integrity of the packaging and the goods themselves at the time of receipt.
3. The seller is obligated to:
   1. Deliver the goods to the customer in the requested quality, quantity, and agreed price,
   2. Send or provide the customer with all documentation related to the goods, such as the invoice, warranty form, and operating instructions in the codified form of the Slovak language.

Article XI. Personal Data Protection

1. Personal data is processed in accordance with Act no. 18/2018 Coll. on the protection of personal data as amended.
2. The operator does not provide the buyer’s personal data to third parties, except for the selected shipping company responsible for delivering goods or services, or to state authorities in case of inspection, or to an intermediary based on a contract concluded under Act no. 18/2018 Coll.
3. The operator is obligated to ensure the personal data is protected from unauthorized access, using appropriate technical and organizational measures. All employees of the operator are also obligated to maintain confidentiality concerning personal data.
4. The data subject has the following rights defined under § 19 and subsequent provisions of Act no. 18/2018 Coll.:
   a) The right to information, which is provided through this content and the terms and conditions,
   b) The right to request access to personal data, as outlined in § 21 of the Act,
   c) The right to correct personal data under § 22,
   d) The right to delete personal data under § 23,
   e) The right to restrict the processing of personal data under § 24,
   f) The right to object to the processing of personal data under § 27,
   g) The right to the portability of personal data,
   h) The right to file a complaint with the supervisory authority concerning personal data processing.
5. The operator collects the following personal data from the buyer: title, first name, last name, address, delivery address, billing address, phone number, email address, and date of birth, which are processed to fulfill the order correctly. This personal data is stored for 10 years for archival purposes. In processing the order, personal data is processed for purposes such as invoicing, delivery documentation, securing transport, and accounting.
6. The operator has authorized the intermediary, the operator of the Heureka.sk portal, Heureka Shopping s.r.o., and Pricemania s.r.o., to process personal data in the scope of the buyer’s name, surname, email, and ordered goods for the purpose of evaluating the purchase quality. The intermediary will send a one-time email to the buyer to evaluate the purchase.

Article XII. Damage Compensation in Case of Non-Receipt of Goods

1. The seller is entitled to compensation for damages (under §§ 420 and subsequent provisions of the Civil Code) if the buyer orders goods they did not cancel or withdraw from the contract and also does not receive the goods from the carrier or fails to collect the goods at the store in the specified period. This action by the buyer violates their obligation under Article X, point 2(a), to collect the ordered goods.
2. In determining the amount of compensation for damages, the seller will consider the shipping costs, packaging, expediting, and order administration costs, as well as any other expenses incurred in processing the order, and may also charge lost profits.
3. The seller also has the right to choose not to claim damages or to claim only part of them.

Article XIII. Discounts and Promotions
A one-time €5 discount provided for subscribing to our newsletter applies to orders created through the e-shop with a minimum product value of €50 (including VAT) and cannot be combined with other promotions tied to discount codes or gift vouchers. This discount is not applicable in-store.

Article XIV. Final Provisions

The seller reserves the right to modify and supplement these general terms and conditions and complaint terms without prior notice to the buyer.
These terms and conditions are part of the terms for complaints.
By sending an order, the buyer acknowledges having read the general terms and conditions and complaint terms.
These terms were developed as part of the certification project of the e-shop nakupujbezpecne.sk.
These general terms and conditions and complaint terms are available for inspection at the company’s headquarters and on the e-shop website.

If the consumer is dissatisfied with the way the seller handled their complaint or believes the seller violated their rights, the consumer has the right to seek resolution under § 12 of Act no. 391/2015 Coll. on alternative dispute resolution in consumer disputes. The Slovak Trade Inspection (www.soi.sk) is the appropriate body for alternative dispute resolution with the e-shop operator. or another relevant authorized legal entity listed in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (http://www.mhsr.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov/146987s), with the consumer having the right to choose which of the listed alternative dispute resolution entities they wish to contact. The consumer may also use the online dispute resolution platform, which is available at http://ec.europa.eu/consumers/odr/, to submit a proposal for the alternative resolution of their dispute. Information about the fees for submitting a proposal can be found on the website of the specific alternative dispute resolution entity.
Otherwise, the relationships not regulated in these General Terms and Conditions, as well as in their integral parts (attachments), shall be governed by the relevant provisions, primarily the Civil Code No. 40/1964 Coll., Consumer Protection Act No. 250/2007 Coll., Consumer Protection Act No. 102/2014 Coll., Act No. 122/2013 Coll., Act No. 22/2004 Coll., and Commercial Code No. 513/1991 Coll.
In case of entering into a different contract with the buyer under different conditions, the conditions stated in the contract shall take precedence over the General Terms and Conditions.
These General Terms and Conditions, including their integral parts, become valid and effective on May 21, 2019.

Form for return and exchange of goods